Admin Team Leader

Company Details

Job Description

Assisting clients with queries and servicing requests on their life policies with required SLA. Identifying sales opportunities.•Answering inbound calls timeously and making required outbound call

Managing all queries through to resolution

Co-ordination of own administration

Identifying sales opportunities

Maintaining accurate details and statistics of all queries

Key purpose

To lead, manage and guide a team of administration/Conservations consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected , but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 administrative and Conservations consultants
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets

• Assessment of consultants calls – QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Implement processes and design Standard Operating Procedures
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Quality driven
• People-focused
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness

Ability to work within a team and drive team culture

Qualification & Experience

• Grade 12 – essential

• 5 years Administrative Team Leader experience – essential

• Proficient in English – essential (writing, reading, speaking)

• Bi-lingual – advantage (writing, reading, speaking)

• Computer literate – MS Office, especially Excel – essential

•Regularory Exam and FAIS credits required

•BCOMM or related degree will be advantageous

Please click on “Apply for job” below and follow the link to the online application form.
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