Assisting clients with queries and servicing requests on their life policies with required SLA. Identifying sales opportunities.•Answering inbound calls timeously and making required outbound call
Managing all queries through to resolution
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
To lead, manage and guide a team of administration/Conservations consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
The successful candidate will be expected , but not limited to perform the following key outputs:
• Leading and managing a team of 10 – 12 administrative and Conservations consultants
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets
• Assessment of consultants calls – QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Implement processes and design Standard Operating Procedures
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.
Personal attributes and skills
• Excellent verbal and numeric communication skills
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
Ability to work within a team and drive team culture
Qualification & Experience
• Grade 12 – essential
• 5 years Administrative Team Leader experience – essential
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate – MS Office, especially Excel – essential
•Regularory Exam and FAIS credits required
•BCOMM or related degree will be advantageous
Please click on “Apply for job” below and follow the link to the online application form.
(View and apply for this and other vacancies online via freerecruit.co.za)
Companies can expire their jobs at any time on their own discretion and without notice.Please take note: As a Job Seeker, you should not have to pay up front for any admin fee or any other “application fee”. If something seems out of place about the agency report it immediately to the Department of Labour or your nearest South African Police Services.