We are currently looking for an Area manager in Gauteng to effectively oversees the daily workings of the organisation operations, mainly unsupervised or smaller sites. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and equipment inspections.
We are a leader in the contract cleaning industry thanks in part to our roots in the healthcare sector – a heritage that translates into a service ethos and cleaning standards of the very highest quality. We provide hospital-level cleaning services, no matter the environment.
Duties & Responsibilities
Take full responsibility and management of your portfolio of unsupervised and/or small sites
Act with utmost urgency when attending to any client request and do so pro-actively
Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output based contracts must be managed efficiently.
Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions
Ensure work schedules/job cards are in place for each position and relevant to site
Responding to clients and management request timeously and providing necessary action required
Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys
Work with HR to allocate staff to sites according to policies and procedure
Complete time sheets and submit to the administration department as per the deadlines
Area managers are responsible to approve salaries on the dummy reports together with the administrator
Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation
Ensure that only accredited suppliers and approved products are used
Actively manage unit leave liability and leave plans according to company policies and targets.
Continually identify potential of additional business within existing contracts and One-off cleaning opportunities
To maintain a high standard of morale and motivation through good communication skills
To attend meetings, training sessions and conferences when required
Skills and Competencies
Minimum of 5 years’ experience in a similar environment on middle management level5 to 7 years’ service industry/ operations experience
Experience in managing large compliments of people and a large client portfolio
Basic Conditions of Employment and Labour Relations Acts knowledge
Occupational Health and Safety Act
Must be customer focused
Ability to use initiative.
Communication skills – written and verbal
Managing time, work and people
Problem solving skills
Computer Literacy (MS Office)
Relevant operations and people management experience
Must have a valid driver’s license and own reliable vehicle
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