Customer Relationship Consultant

Customer Relationship Consultant – CapeTown
Job grade:Mid Level
Location / Operation:Blue Label Distribution – Western Cape South Africa
Department:Blue Label Distribution
Job Purpose

The Customer Relationship Consultant’s aim is to build and maintain existing relationships as a retention strategy, develop and promote the Company and its various offerings, and market any new developments to existing and potential clients.

Sales and Revenue Targets

Ensure all new business acquisition and sales targets set by the business, within your territory are achieved.
Grow existing customer base revenues through wider product mix.
Maintain and grow key relationships within the merchant base serviced by Sales Operations.
To embody the “customer is king” philosophy.
Complete relevant documentation
Offer best and complete solution to customers
Provide competitor and market reports
Submit monthly forecasts & pipelines of new business
Follow case logging procedures
Provide strategy documents on request

Business Development and Growth

Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business.
Ensure that all existing clients are visited at least once during each structured call cycle
Ensure consistent up selling and cross selling of existing products to clients
Ensure any ad hoc promotional activity is executed as per sales operations briefs
New Business acquisitions.

Client Retention

Discuss with merchants their profit margins and monitored sales transactions, as well as make comparisons over the previous months to optimize opportunities for profit (reports sent by Head office).
Adhere to existing client call cycle
Ensure at client retention targets are met by retaining at least 90%.
Provide support to internal and external clients regarding the following
Operational queries
Technical queries
Financial queries
Ensure all calls are recorded and resolved.

Client Management

Ensure clients are made aware when they are not achieving required profit margins.
Ensure that training is given to clients on all new installations.
Ensure Point of Sales Material, such as posters etc., is given to clients, giving information about the new products and the Company.
Give refresher training during call cycle when required.
Ensure that your client receives training.
Assist with store activations
Replenishment and set up of marketing POS
Relationship building, monthly meetings and entertaining with key Channel Partner’s respective BCs, Sales Representatives and Regional Managers to extract full value.
Communicate with the clients regarding new products available, and on the market.
Report on Competitor activity
Review weekly sales report and RED Flag anomalies.

Reporting and Sales Administration

Ensure weekly call reports are completed accurately and honestly and handed in by the deadline


Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Requirements of the Job

2 Years + marketing and sales experience
Familiar with the purpose and composition of Service Level Agreements

Minimum qualifications

Matric certificate
Relevant tertiary qualification
Sound knowledge of business principles,
Sales Diploma or Degree in Marketing an advantage

Competencies / Behaviour

Business planning & execution
Demonstrates initiative with a results orientation
Detailed, orientated and able to handle multiple tasks at one time
Excellent written and verbal communications
Good business acumen
Good interpersonal skills
Good organization skills
High-level Technical understanding
Incumbent must have a good command of the English Language
Incumbent must have a valid driver’s license
Keen project management skills with an ability to interact with and motivate others to succeed on several fronts simultaneously
Microsoft Office: Advanced Excel, Word and Power point skills
Presentation skills
Prioritizes workload and meets deadlines for a variety of marketing “deliverables”
Problem solving skills
Results orientated
Self-motivated and able to work as a member of a team
Service orientated
Strong analytical, technical and mathematical abilities
Negotiation Skills

Behavioural attributes

Respect for others.
Honest and Fair
Entrepreneurial Orientation
Positive Attitude
Achieves Results
Self Confidence


Evaluating problems
Investigate Issues
Creating innovation
Building Relationships
Communicating Information
Providing Leadership
Showing Resilience
Adjusting to change
Giving Support
Processing Details
Structuring Tasks
Ability to identify opportunities and capitalize on them
Organizing skills
Ability to take initiative
Ability to work under pressure
Attention to detail
Effective communication skills
Excellent Presentations Skills
Excellent telephone and interpersonal skills


Execution and Results
Customer centered
Ethics and Compliance

Closing date for applications
Saturday, 5 October 2019

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