As a Customer Service Representative you will be completing tasks in effective ways applying company policies and procedures to resolve a variety of queries. By demonstrating a customer service excellence mentality and utilising a pro-active approach to communication with internal and external customers, you will strive to fulfill customers’ expectations and help them in utilizing purchased products, as well as driving traffic to their advertised positions on our website.
Respond professionally to customer enquiries via email, phone & skype,
Always be willing to go the extra mile to exceed customer expectations,
Conduct customer training sessions to help customers exercise their products,
Analyse and provide technical troubleshooting where necessary,
Participation with ad-hoc projects,
Fluent knowledge of English language,
Excellent communication skills,
Previous customer service experience, preferably in a call centre,
Computer literacy with the ability to learn customer service software applications,
Technical troubleshooting skills will be an advantage,
Customer and detail oriented,
Strong team player,
Ability to multitask,
R 15000 basic salary plus commission structure for up-sell and cross-sell opportunities plus company benefits, including life insurance, medical aid, 25 days annual paid leave plus career progression opportunities.
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