Job no: 504000
Brand: Corporate Traveller
Work type: Full time
Location: Cape Town Southern suburbs
Ensure enquiries are actioned within 3 hours. Provide literature and relevant information to clients. Listen to clients needs; give options taking into account directness of routing, cost and airline preference. Keep client confidentiality within Corporate Traveller. Meet and exceed client expectations. Resolve client issues in a satisfactory manner to all parties concerned.
Work efficiently to achieve yearly sales figures.
Effective time management.
Work well as a team to achieve company goals.
Meet office targets, budget and monthly KPIs (performance indicators).
An understanding of basic mathematics with good writing skills including an ability to write business letters, reports and memos.
Good oral skills with the ability to confidently handle one-on-one and small group situations.
A capacity to evaluate facts and information and make decisions, including analysing associated problems, based on those facts.
Undertake work planning and scheduling.
3 years Travel Industry experience
A capacity to be successful in sales. Key Motivational Requirements
Ability to perform and follow through tasks without direct supervision or being directed, including searching for relevant information and logically overcoming unforeseen obstacles.
Ability to maintain set high quality standard at all times even if under trying circumstances.
Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards.
Persist on a task until satisfactory outcome is achieved
Be motivated to achieve customer satisfaction and handle occasional difficult situations involving customers.
Manage daily paperwork and administration.
Adjust to changes in schedule and frequent interruptions while working at a fast pace and under very tight deadlines.
Be a team player.
Amadeus (preferable but not essential)
Protas (preferable but not essential)
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