Showroom Sales Assistant (Maponya Mall)

Company Details

Reference Number:HCH-1674

Job Description

Key Performance Areas
Manage the customer journey account opening and order processing

  • Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
  • Ensure products are visually displayed as in that of the catalogue
  • NTF customers are to be encouraged / incentivised to open an account
  • Ensure pricing is correct on product and ascertain customers ATB
  • Hand customer over to CS Assistant for order processing
  • Facilitate daily administration duties aligned to customer service, vetting, order and query resolution

Product knowledge and pricing management

  • Ensure that you are up to date with the catalogue and HomeChoice Products specific to your product category
  • Ensure that you are aware of product features and benefits and are able to sell with conviction
  • Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
  • Ensure that you are aware of any competitor products and understand how to up sell
  • Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly

Visual Merchandising & Housekeeping

  • Ensure that products are visually merchandised in accordance to VM policy
  • Ensure housekeeping standards are adhered to in accordance with policy
  • Ensure that products are changed regularly and in accordance with VM procedures

Meet operational efficiencies

  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
  • Always ensure that any outstanding tasks are up to date
  • Adhere to all service level agreements
  • Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
  • Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
  • Always make sure that the correct information is relayed to customers
  • Acquire and accurately capture all necessary information
  • Ensure current catalogues and order forms or consistently in stock and displayed accordingly
  • Ensure that you are 100% versed in daily operations with regards to click & collect procedure

Provide an exceptional customer experience

  • Ensure a professional, polite and efficient service is offered by acting as an ambassador
  • Take responsibility by ensuring that advice is always given in the customers best interest
  • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
  • Continuously work towards improving the customer experience and service delivery

Adhere to quality standards

  • Always make sure that the correct information is relayed to customers
  • Acquire and accurately capture all necessary information
  • Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
  • Adhere to policies, procedures and all business standards and requirements
  • Ensure that your appearance is aligned to staff policy, are wearing staff uniforms & name badges as supplied by HomeChoice

Qualifications & Accreditations
Grade 12 / Matric or Equivalent

Experience & Skills

  • Minimum of 2 year Sales experience within a Retail Environment
  • Effective communication skills (verbal and written)
  • Must be able to work shifts, weekends and public holidays
  • Clear credit and criminal record
  • Must be computer literate (email, internet, word and excel)
  • Excellent telephone and face to face customer etiquette

Attributes & Behaviours

  • Customer focused / centric attitude
  • Performance-driven and results-orientated with a relentless drive to succeed
  • A strong can-do attitude and an energetic positive approach
  • Exceptional attention to detail with a thorough approach to work
  • Excellent listening and interpersonal communication
  • Team player but able to work independently

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