Team Leader: Outbound Calling

Company Details

Company: Capitec Bank Ltd

Purpose Statement
  • To liaise with different areas within Capitec Bank, agents and Capitec Bank clients to ensure daily changes and updates.
  • Ensure effective negotiation and adherence to policies and procedures.
  • To organise and coordinate daily tasks
  • Ensure team targets are met.
  • Responsible for the enhancement, implementation and maintenance of the outbound operational processes and procedures.
  • Responsible for all operational reporting associated with the outbound process
Experience

Min:

  • At least 1-2 years Sales/ Telemarketing experience
  • At least 1–2 years Customer Service experience
  • At least 1–2 years Contact Centre experience

Ideal:

  • 1 Year Sales and Marketing experience
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge

Min:

  • Understanding of banking or financial principles and environments
  • Basic operational and product knowledge
  • Basic calculations
  • Sales processes
  • Customer service metrics

Ideal:

  • Knowledge of Call Centre Operations
  • Sales techniques
  • Customer Experience knowledge
Skills
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Attention to Detail
  • Analytical Skills
  • Problem solving skills
  • Selling Skills
  • Telephonic / Call skills
Competencies
  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People
Additional Information
  • Ability and willingness to work in an open plan environment
  • Willingness to work or be available overtime and / or weekends if required
  • Willing and able to work shifts, including weekends
  • Clear criminal and credit record

Please click on “Apply for job” below and follow the link to the online application form.
(View and apply for this and other vacancies online via freerecruit.co.za)
Employers may expire their jobs at any time without notice.

To apply for this job please visit careers.capitecbank.co.za.

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