Team Leader: Outbound Calling

Company Details

Company: Capitec Bank Ltd

Purpose Statement
  • To liaise with different areas within Capitec Bank, agents and Capitec Bank clients to ensure daily changes and updates.
  • Ensure effective negotiation and adherence to policies and procedures.
  • To organise and coordinate daily tasks
  • Ensure team targets are met.
  • Responsible for the enhancement, implementation and maintenance of the outbound operational processes and procedures.
  • Responsible for all operational reporting associated with the outbound process


  • At least 1-2 years Sales/ Telemarketing experience
  • At least 1–2 years Customer Service experience
  • At least 1–2 years Contact Centre experience


  • 1 Year Sales and Marketing experience
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)


  • Understanding of banking or financial principles and environments
  • Basic operational and product knowledge
  • Basic calculations
  • Sales processes
  • Customer service metrics


  • Knowledge of Call Centre Operations
  • Sales techniques
  • Customer Experience knowledge
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Attention to Detail
  • Analytical Skills
  • Problem solving skills
  • Selling Skills
  • Telephonic / Call skills
  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People
Additional Information
  • Ability and willingness to work in an open plan environment
  • Willingness to work or be available overtime and / or weekends if required
  • Willing and able to work shifts, including weekends
  • Clear criminal and credit record

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